Privacy Policy

Last updated: 26 August 2026

This Privacy Policy explains how COINPRIME SHPK, a company registered in the Republic of Kosovo ("CoinPrime", "we", "us"), processes personal data when you use the CoinPrime platform. We process personal data in accordance with the Law on Protection of Personal Data of the Republic of Kosovo.

1. Data controller

COINPRIME SHPK is the controller of the personal data described in this policy. You can reach us through the in-app support chat or the contact options published on our website.

2. What we collect

  • Identity and verification data: name, date of birth, nationality, identity document details and images, photographs and liveness data collected during verification, address, and information about the origin of funds where required.
  • Contact data: email address and phone number.
  • Financial data: your bank account number, transaction history, order details, wallet addresses you register, and balances.
  • Technical data: IP address, device identifiers, browser data and security logs.
  • Support data: messages you exchange with our support team.

3. Why we process it

  • To provide the service (performance of a contract): account management, executing orders, payments and withdrawals.
  • To meet legal obligations: customer due diligence, sanctions and watchlist screening, transaction monitoring, record keeping and reporting required by anti-money-laundering law and other laws of the Republic of Kosovo.
  • To keep the platform secure (legitimate interest): fraud prevention, access control, monitoring and audit logging.

We do not use your personal data for automated decision-making that produces legal effects without human review, and we do not sell personal data.

4. Who we share it with

  • Identity verification providers that perform document and biometric checks on our behalf.
  • Banking partners that process euro transfers.
  • Custody and blockchain infrastructure providers used to hold and transfer cryptoassets.
  • Cloud hosting providers that host our systems.
  • Competent authorities, where the law obliges us to report or respond to lawful requests.

Where processors are located outside the Republic of Kosovo, we rely on safeguards recognized by Kosovo data protection law.

5. How long we keep it

We retain customer records, including identification data and transaction records, for five years after the end of the business relationship, as required by the anti-money-laundering legislation of the Republic of Kosovo. Longer retention applies only where another law requires it.

6. Your rights

You have the right to access your data, to have inaccurate data corrected, and to object to or restrict certain processing. Requests for erasure cannot be honoured while statutory retention periods apply; once those periods expire, data is deleted or anonymized. To exercise your rights, contact us through the in-app support chat.

You may lodge a complaint with the Information and Privacy Agency of the Republic of Kosovo if you believe your data is processed unlawfully.

7. Cookies and similar technologies

The platform uses cookies necessary for sign-in, security and session management. We do not use third-party advertising cookies.

8. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, and material changes will be announced through the platform.